Project outline: building the web portal
Our client performs security audits and penetration tests on their customer's software and network infrastructure.
These audits can span from a few days, to months or more.
Before we developed this software, reports were being produced in Word, and findings were communicated via email.
This approach was limiting their ability to scale the company. Human error, lack of efficiency, and organisation were some of the biggest pain points.
Off-the-shelf software didn't have the capability to fit seamlessly into our client's processes, so bespoke software was the best way to go.
We designed and developed this centralised system that encapsulated the main report-writing processes.
The goal was to add as much automation to our client's workflow as possible — increasing productivity whilst improving the customer experience.
The core feature is the interactive report builder, which pulls in information entered into the system and generates branded digital reports.
Customers are given access to their report via the web portal, and have the option to download a PDF copy.
They also have the ability to report remedial actions that they have taken.
This in turn allows customers to keep their own audit trail, and manage risks appropriately.
Delivering the new software
The new bespoke solution has put the company on a growth path — taking the company to the next level. All information is now centralised, helping to prevent important information and actions being lost in email threads.
Initial feedback has shown that reports can be produced in a shorter amount of time, giving the client opportunities to increase profit margins.
The improved communication is closing the feedback loop with customers, providing a better experience and potentially increased repeat business.
The new software provides a positive unfair advantage over their competitors, who may not be able to match the new service offering.
Finally, as client reports are now fully accessible via the web portal, reports are kept up-to-date in real time — a major advantage over printed reports, and a significant green advantage for the project.